You can reach our customer service team via our contact form or by phone/whatsapp on +6017-6978438 from Monday to Friday (9am - 6pm, exclusing Public Holidays).link
Yes, you will receive an automatic confirmation email shortly after you have completed your order.link
You can cancel or request changes to existing orders using the contact form. If it is possible from a technical perspective and the order has not yet been processed for shipping, we will be happy to act on your request.link
If the products you ordered are available but you have still not received a shipping confirmation via email, please check the following:
- Have you checked tracking info email from a courier?
- Did you enter the correct email address?
- Has payment already been made?
- Are all of the products you ordered in stock in our warehouse?
We apologise if there has indeed been a delay in shipping your order. There are lots of different stages involved in delivering your parcel, which unfortunately means that there is potential for delay.
You can get in touch with us using our contact form or by calling/whatsapp +6017-6978438 to check the status of your order and ensure it arrives as soon as possible.link
You will receive an automatic confirmation by email as soon as shipping label has been created. The email will include a parcel number, which you can use to track the status of your delivery at https://www.tracking.my/.
Using courier proprietary tracking link, additional changes in delivery location such as redirection to parcel shop or to a different address can be made for your convenience.
Alternatively, you can find the tracking number in your customer account under My orders in the ‘Delivery details’ for the relevant order.link
If you receive the wrong product or a different number of products than ordered, please let us know using the contact form.
To ensure we can resolve the issue as quickly as possible, please send us your order reference number and specify the incorrect product in your enquiry. We will look into the issue as soon as possible and get in touch with you.link
We pack every order carefully and do our very best to deliver undamaged products. Should a product be damaged in transit, however, we are of course happy to help.
Please get in touch with us using the contact form within five days of receiving the product and provide the following information:
- Your order refence number
- Description of the damage
- Photos of the damage and the packaging
Once we have received this information, we will look into the case with the courier and inform you of the next steps as soon as possible.link