Helpcenter | CURAPROX-Shop Malaysia

Delivery & payment methods

How much does delivery cost with Curaprox?

Delivery is free for all orders over RM 170. Orders under RM 170 will be charged RM 8 for West Malaysia and RM 15 for East Malaysia.

What payment methods do you offer?

You can choose from a range of different payment methods:

Mastercard
Visa
Grab Pay
FPX Online Banking

When will my order be shipped?

The chances are that your order has already been shipped! You can check the status of your order at any time in your customer account under ‘Orders’.

Orders are generally shipped withing 24 hours during weekdays, provided that:

The payment for the order has already been made, or payment by invoice has been selected.
All of the products ordered are in stock in our warehouse.

Please allow additional order preparation time for orders placed over weekend and holidays.

We ask for your understanding should we be unable to ship your items immediately. There are lots of different stages involved in delivering your parcel, which unfortunately means that there is potential for delay. At the time an order is prepared and ready, a notification will be sent to provided email address.

You can get in touch with us using our contact form or by calling phone/whatsapp on +6017-6978438 from Monday to Friday (9am - 6pm, excluding Public Holidays) to check the status of your order and ensure it arrives as soon as possible.

Orders

Who should I contact if I have questions about my order?

You can reach our customer service team via our contact form or by phone/whatsapp on +6017-6978438 from Monday to Friday (9am - 6pm, exclusing Public Holidays).

Will I receive confirmation that my order has been received?

Yes, you will receive an automatic confirmation email shortly after you have completed your order.

Can I cancel my order?

You can cancel or request changes to existing orders using the contact form. If it is possible from a technical perspective and the order has not yet been processed for shipping, we will be happy to act on your request.

Warranty & returns

What kind of warranties do you offer and what do they mean?

All of our products have been developed to meet the highest quality standards and have a long service life as a result. However, we only offer warranties for our Curaprox sonic toothbrushes. These warranties last for a total of three years. To do this, simply go to your user account and register for warranty under ‘Registered products’.

How do I extend the warranty for my Hydrosonic toothbrush?

Take advantage of our first-class customer service and enjoy a total of three years warranty on any of our sonic toothbrushes. Simply go to Registered products in your user account and register a new product.

If you do not yet have a Curaprox user account, then now is the time to get one! To get started, click Sign in in the menu at the top of the web page.

My product is faulty – what should I do?

Please inform us of the faulty product as soon as possible using the contact form or by phone/whatsapp +6017-6978438. We will then look into whether we can replace it and tell you what to do next.

Complaints

How do I claim on the warranty?

You can contact us via the contact form or by phone/whatsapp +6017-6978438

When can I claim on the warranty?

Warranty claims can be made in accordance with the legal regulations.

In the case of Curaprox Hydrosonic toothbrushes, you have the right to the rectification of any faults that occur during the statutory warranty period of two years after delivery.

The warranty does not cover damage and faults that occur as a result of incorrect use, handling or storage, incorrect or negligent care and maintenance, over-use or improper repair by a non-authorised service provider.

I have received the wrong order. What shall I do?

You can contact us via the contact form or by phone/whatsapp +6017-6978438.

Customer account

Do I need to set up a customer account?

Your contact details are stored and automatically filled in for any future orders. Your order history allows you to view all previous orders, re-order them and track the status of your orders.

A customer account also allows you to register your Hydrosonic toothbrush for three years warranty.

I have forgotten my password.

You can request a new password here. We can also manually reset your password for you if desired. Please use our contact form or call us on +6017-6978438 on Monday to Friday (9am - 6pm, excluding Public Holidays)

How do I delete my customer account?

We are happy to delete your customer account for you if desired. Please use our contact form or call us on +6017-6978438 on Monday to Friday (9am - 6pm, excluding Public Holidays)

If you have placed an order, we are legally required to keep your data for six years after the purchase.

Newsletter

What does the Curaprox newsletter contain?

Subscribe to the Curaprox newsletter to receive the latest updates on the topic of oral care. Curaprox provides information on oral hygiene and exciting new products. For those who love a bargain, we also keep you informed of our best offers and discounts on a regular basis.

What are the benefits?

By signing up to the Curaprox newsletter, you can stay up to date on the latest competitions, discounts and special offers from Curaprox. When you sign up, you will get access to exclusive vouchers that are only available to our newsletter subscribers.

How often will I receive the Curaprox newsletter?

We only use the newsletter to send out information and offers few times a month. We will also inform you of exclusive special offers and discounts as and when they arise.